In Andres's own voice
01
I'm allergic to vague answers. Solar is one of the few big purchases where every claim is testable: production, payback, warranty, financing. Either the numbers hold up or they don't. That fits how my brain works. I like being in an industry where I can promise something specific to a customer and then prove I delivered it twelve months later. There are very few jobs like that. This is one of them.
02
I send them everything in writing. Every assumption in the model, every line item in the quote, every warranty document. Most nervousness comes from the feeling that something is hidden. The cure is making nothing hidden. If a customer wants to take three weeks to read every page with their accountant, that's exactly what I want them to do. Solar isn't a 24-hour decision and I won't treat it like one.
03
A homeowner in Calgary whose permit got tangled with the city for nine weeks. He'd basically given up on it. I called him every Friday with a status update — even when there was no update — just so he'd know I hadn't forgotten about him. When the permit finally cleared he told me that was the difference between us and the company he almost went with. The install was clean. He's referred two neighbours.
What homeowners say
A few of Andres's Alberta customers, in their own words.
“Andres is the most organized person I've worked with on a home project, full stop. Every email had a tracking number. Every call had an agenda emailed beforehand.”
“Two years in, I asked Andres to email me a copy of the original production model so I could compare. He had it in my inbox in fifteen minutes.”
Customer quotes shown with first name and last initial. Full names on file. Pending homeowner re-consent before publication of full identities.
Book a conversation
Pick a time on Andres's calendar that suits you. Calls are over Zoom or phone — your choice — and run thirty minutes unless you ask for more. Andres replies from andres.finch@northern-pwr.solar the same business day.
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